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Hubspot header for SSOB (4)
Cancellation Header work
Whimstay gives hosts the ability to select from four cancellation policy options, detailed below. Selecting a more flexible policy tends to increase conversions, meaning more bookings for you.

The policy you select today will be your company's default policy, and will apply to all properties in your Whimstay portal, whether current or added in the future, until or unless a different policy is set at the property-level. 

You will have the ability to select different cancellation policies for individual properties within your Whimstay portal.

Policy

Guest Refund

Host Payout
Partial

Guests can cancel 7 or more days before check-in for a 50% refund, minus the cancellation fee.

Host receives 50% payout if guest cancels 7 or more days before check-in.

Host receives 100% of payout if guest cancels fewer than 7 days before check-in.
Standard

Guests can cancel 14 or more days before check-in for a full refund, minus the cancellation fee.

Host receives no payout if guest cancels 14 or more days before check-in.

Host receives 100% of payout if guest cancels fewer than 14 days before check-in. 
Moderate

Guests can cancel 30 or more days before check-in for a full refund, minus the cancellation fee.

Host receives no payout if guest cancels 30 or more days before check-in.

Host receives 100% of payout if guest cancels fewer than 30 days before check-in. 
Strict

Guests can cancel 60 or more days before check-in for a full refund, minus the cancellation fee.

Host receives no payout if guest cancels 60 or more days before check-in.

Host receives 100% of payout if guest cancels fewer than 60 days before check-in. 

Please note that all bookings created at least 72-hours from check-in are eligible for free cancellation within 24-hours of booking.